Free shipping is only valid for orders that are water-based and to the value of $200 or higher and to customers purchasing through bergerpaints.com.sg and excludes International customers. To qualify for free shipping, your goods ordered must be available and in-stock, payment must be received, and valid delivery details must be provided. Free delivery excludes spray guns, unless otherwise marked.
Berger Paints will dispatch all orders placed before 2pm same-day. Orders placed after 2pm are processed the next business day.. If a particular stock is unavailable for dispatch within the above timeframes, the customer may be notified and either:
Approximate delivery times are available at check out. Please enter your postcode and the most up to date delivery times will be provided.
We will send a link with a tracking number via email once the order has been processed
2. Product assessment
Once proof of purchase has been established and the product fault can safely and clearly be determined in-store, Berger Paints will offer you either a refund, exchange, repair or returns Credit notice. The available remedy will depend on whether the fault amounts to a major failure. Where the product fault is difficult or potentially dangerous to determine in-store, the manufacturer or repair agent will be consulted to determine the fault and resolution.
The manufacturer or their agent will determine whether a product has incurred a major or minor fault. where a product has been sent to the manufacturer, the manufacturer will determine whether:
3. What should l do if l am having difficulties with getting my product to work?
4. What should I do if I have changed my mind and want to return a product?
The following products may not be returned unless they breach a guarantee under the Australian consumer law:
If the product cannot be easily returned to OI due to the nature of the fault, the size of the product or if the product is affixed to your premises, please contact us for further information on how to solve your issue.
A Gift Card provides a credit to the value of the goods returned. A Gift Card may be elected, rather than a refund, when the product is declared faulty or does not match the advertised description. A Gift Card may also be provided for ‘change of mind’ returns. The Gift Card is not redeemable for cash and is valid for six months from the date of issue.
Our respect for the consumer’s right to the privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely and in accordance with the National Privacy Principles. We may collect personal information during the refund or exchange process in order to comply with our fraud identification processes. We do not divulge any personal information collected to third parties.
For more information, see our Privacy Policy.
Most online purchases can be returned or exchanged by mail. Any cost incurred by the consumer in sending return & exchange items due to change of mind will be borne by the consumer accompanied with a 25% restocking fee.